Clicky

Frequently Asked Questions – FREEASY

Frequently Asked Questions

Bean Bag FAQ

Q: What's the difference between your bean bags?

A: Please click here to find out more.

Q: What is the “filling”?

A: We only produce and offer virgin polystyrene beads instead of recycled EPS that selling by others.

Q: Do you have a walk-in shop?

A: Yes, located at Faber Tower, Taman Desa, KL. Walk-in self-pick-up is available on daily and appointment basis only. Strictly an hour in advance. Cash term or bank transfer only. Thank you!

Q: Prices shown inclusive of filling?

A: Yes, it's completed with filling upon delivery.

Q: Why only received beanbag cover and its inner bag?

A: This website only offers bean bag cover & inner bag for sale to all international order (except Singapore & Brunei) only beanbag cover and inner bag as stated clearly will be shipped out. 

Q: Will it shrink over time?

A: Yes, due to the frequency of usage and weight of the user.  

Q: Moisture on inner bag. Why wet?

A: Due to moisture generated from the bean bag filling during logistic but it won't affect its quality. Just take it out to let the moisture escape and the inner bag will dry within 30 mins. FYI, the inner bag is made of water-resistant Non-Woven Fabric.

Q: Is the beanbag safe for children?

A: Yes. Our bean bags are child-friendly beanbag equipped with Velcro & zipper. Always check & make sure the enclosure is in locked position without leakage.

Q:Why cover, inner bag & bean bag filling been packed individually?

A: Bean bag to Singapore, Brunei, and Malaysia except for Klang Valley, will be packed separately upon delivery due to cheaper postage, this is the best way for customers to enjoy an affordable premium bean bag. 

Q: Pet-friendly?

A: Our Nylon bean bag, yes. Animals with sharp claws should be kept away as they can puncture the bean bag. 

Summaries

  • Wash the fabric cover before using.

  • Do not overfill your bean bag. Fill according to your comfort level.

  • Please make sure no children are around while filling beanbag.

  • Use with care. The durable material doesn't mean bulletproof. 

  • Keep zipper and Velcro in locked position all the time to prevent leakage of beans.

  • Keep all sharp materials away from the beanbag.

  • Avoid placing the beanbag on rough surfaces.

  • Animals with sharp claws should be kept away as they can puncture the beanbag.

  • Never leave a child unattended on or around the bag, or allow a child to lay under a bag! This can result in serious or fatal injuries.

  • This product is not a flotation device.

Shipping, Return & Refund FAQ

Q: Where do you ship from?
A: We ship from manufacturing factories located in Malaysia & China. It depends on what item you've purchased. Please expect your items to be shipped separately as different factories specialize in different areas of manufacturing. International shipment takes 7-10 working days to reach destination usually.

Q: What delivery options do you offer?

A: For beanbag, either standard delivery with tracking number takes 2-10 working days to reach Malaysia address or COD which only available within Klang Valley. Either weekday or weekend, before or after 6 pm. Kindly WhatsApp 0162383642 to place an order for COD.

For international delivery, lead time will depend on location. Usually takes 5-12 working days with tracking number provided. 

Q: Why only received beanbag cover and its inner bag?

A: This website only sells bean bag cover & inner bag to the international destination.

Q: I'm based in East Msia, what's the delivery lead time?

A: Only Standard Delivery with tracking number available for this destination. Parcels will be shipped over by Air Mail and delivery lead time is 5-10 working days. Outskirt takes longer lead time. 

Q: What about the customs fee?

A: We are not responsible for any customs fees once the items have shipped out. By purchasing products from this website, you consent that one or more packages may be shipped to you and may have to pay customs duties and taxes for shipping personal goods or gifts. Sometimes it happens.

Q: Why I've received separate parcels for each bean bag? 

A: Filling and beanbag cover been packed separately in order to provide the cheapest postage to your doorstep. That's the standard delivery method except for Klang Valley addresses. 

Q: Do you deliver to PO Boxes?

A:No, we can only deliver to an address that isn't PO Box. Someone must sign for acceptance of the package upon delivery. 

Q: How can I track my order?

A: You would receive a shipping confirmation email with tracking number when your item being processed. Kindly login to the particular tracking website to check the status of delivery.

Q: Can I return an item for a full refund?

A: Strictly no returns unless there are defects in the products. If there is, please inform us within 2 days of receiving. In that case, we would provide a one-to-one bean bag cover exchange.

Q: Can I exchange an item?

A: We do not accept any exchange. All of our products have different measurements & colors, so it is very important to compare all before making an online purchase. 

Q: Can I cancel the order and get a full refund?

A: We do not issue a refund once the order is being processed. However, if you contact us immediately after making a wrong order, we can cancel it and provide a full refund.