Shipping Policy
ATTENTION
If it's a surprise gift, pls WhatsApp 0162383642 or email freeasyhub@gmail.com as soon as you've made the order to avoid any inconvenience caused.
A delivery delay of your order will, under no circumstance, justify any claim for damages in the present or future.
What's the standard delivery?
Please refer to the map below. Any delivery address located within the GRAY ZONE is qualified for standard delivery (FREE shipping) For the rest of the destination located out of this GRAY ZONE, postage is RM50 per bean bag EVEN it is located within Selangor. We'll request the additional surcharge if the order is placed with incorrect postage, otherwise, we reserve the right to refuse or cancel an order for shipping reasons.
What's same-day delivery?
Please refer to the map below. Any delivery address located within this BLUE ZONE is qualified to request for same-day delivery that costs additionally RM50/bean bag. Otherwise, kindly contact us prior to making a purchase if the shipping address is located outside this blue zone.
Do you deliver to PO Boxes?
No, we can only deliver to an address that isn't PO Box. Someone must sign for acceptance of the package upon delivery.
How can I track my order?
For same-day delivery, you'll receive a tracking number via WhatsApp when the item is processed. Kindly log in to the particular tracking website to check the status of delivery. For standard delivery, dispatch will call prior to delivery.
Why I've received separate parcels for each bean bag?
This is our standard delivery method. The pre-filled inner liner and bean bag cover are packed separately. Suggest washing the bean bag cover prior to use.
What about the customs fee?
We are not responsible for any customs fees once the items have shipped out. By purchasing products from this website, you consent that one or more packages may be shipped to you and may have to pay customs duties and taxes for shipping personal goods or gifts. Sometimes it happens.