Q: Where do you ship from?
A: We ship from manufacturing factories located in Spain, Malaysia & China. It depends on what item you've purchased. Please expect your items to be shipped separately as different factories specialize in different areas of manufacturing.
Q: What delivery options do you offer?
A: For beanbag, either standard delivery with tracking number takes 2-10 working days to reach Malaysia nationwide or COD which only available within Klang Valley, Malaysia with surcharge RM30/beanbag. Either weekday or weekend, before or after 6 pm. Kindly WhatsApp 0162383642 to place an order for COD requirement.
For international beanbag delivery, it takes 5-12 working days to deliver a beanbag cover and inner bag to worldwide with tracking number provided. Lead time will depend on location.
For the rest of products, order processing time takes 1-2 business days before shipment. Regular delivery is 5-12 working days or even about 20 working days during peak seasons.
Q: Why only received beanbag cover and its inner bag?
A: Due to the size of a complete beanbag is consider as volumetric weight, hence all international order will only receive beanbag cover and inner bag as stated clearly on the product page.
Q: I'm based in East Msia, what's the delivery lead time?
A: Only Standard Delivery with tracking number available for this destination. Parcels will be shipped over by Air Mail and delivery lead time is 5-10 working days. Outskirt takes longer lead time.
Q: What about the customs fee?
A: We are not responsible for any customs fees once the items have shipped out. By purchasing products from this website, you consent that one or more packages may be shipped to you and may have to pay customs duties and taxes for shipping personal goods or gifts. Sometimes it happens.
Q: Why I've received separate parcels for each bean bag?
A: Filling and beanbag cover been packed separately in order to provide the cheapest postage to your doorstep. That's the standard delivery method. Just transfer all filling into the inner bag and place it into beanbag cover.
Q: Do you deliver to PO Boxes?
A：No, we can only deliver to an address that isn't PO Box. Someone must sign for acceptance of the package upon delivery.
Q: How can I track my order?
A: You would receive a shipping confirmation email with tracking number when your item being processed. Kindly login to the particular tracking website to check the status of delivery.
Q: Why bean bag cover and inner bag packed separately?
A: In order to prevent beanbag cover been stained during delivery, we have separated cover and inner bag. Just place the inner bag into the beanbag cover. Make sure both beanbag cover & inner bag's zippers position are at same direction in order to provide the best comfort.
Q: Can I return an item for a full refund?
A: Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within 3 days of receiving. In that case, we would provide a one-to-one exchange.
Q: Can I exchange an item for a different color/larger or smaller size?
A: We do not accept an exchange. All of our products have different measurements, so it is very important to compare the measurements before making a purchase.
Q: Can I cancel the order and get a full refund?
A: We do not issue a refund once the order is in the process or shipped. However, if you contact us within 5 mins after making a wrong order, we can cancel it and provide a full refund.